Shipping policy
Welcome to Smellzone.in (“we”, “us”, or “our”). By placing an order through our website www.smellzone.in (“Website”), you agree to the terms outlined below. These terms are designed to ensure transparency and mutual understanding regarding our shipping and cancellation procedures.
1. General
All orders are subject to product availability. While we strive to keep our stock information accurate and up to date, occasional discrepancies may occur.
If an item is out of stock after your purchase, we will:
- Ship the available items immediately, and
- Contact you regarding the unavailable item to offer either a refund or the option to wait for restocking.
2. Shipping Costs
Shipping charges are calculated during checkout based on the weight, dimensions, and delivery destination of your order.
- The total shipping cost will be displayed at checkout before payment.
- Shipping fees are collected along with the order payment and are non-refundable once the order has been shipped.
3. Delivery Terms
3.1 Domestic Shipping
Orders within India are typically delivered within 3 – 7 business days, depending on your location and courier availability.
3.2 International Shipping
For international orders, delivery timelines vary based on destination and courier service. Generally, it takes 7 – 25 days for international shipments to arrive. Estimated delivery times will be displayed at checkout.
3.3 Order Processing & Dispatch
- Orders are usually dispatched within 2 business days after successful payment.
- Our warehouse operates Monday to Saturday, excluding public holidays.
- During holidays or unforeseen delays, we take every possible measure to minimize the impact on delivery timelines.
4. Cancellation Policy
Order cancellation requests will be accepted only if your order has not been shipped.
Once an order has been dispatched, it cannot be canceled or modified.